Implementing Quality Management Systems in Higher Education Institutions
نویسندگان
چکیده
In the last decades, several factors have contributed to raising public concern over higher education institutions’ quality, leading to the emergence of quality measurement and improvement devices such as performance indicators, accreditation, programme and institutional assessment and quality audits, and there have been attempts to import models from the private sector into higher education systems and institutions (Sarrico, Rosa, Teixeira and Cardoso, 2010).
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